Gaya APA
Tjiptono, Fandy, Chandra, Gregorius. (2011).
Service, quality & satisfaction (Ed. 3).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy, Chandra, Gregorius.
Service, quality & satisfaction.
Ed. 3
Yogyakarta:
Andi,
2011.
Text.
Gaya MLA
Tjiptono, Fandy, Chandra, Gregorius.
Service, quality & satisfaction.
Ed. 3
Yogyakarta:
Andi,
2011.
Text.
Gaya Turabian
Tjiptono, Fandy, Chandra, Gregorius.
Service, quality & satisfaction.
Ed. 3
Yogyakarta:
Andi,
2011.
Print.