Gaya APA
Buttle, Francis, Subiyanto, Arief, Wahyudi, Setiyono, Setyorini, Yuyut, Basuki, Indro. (2007).
Customer relationship management (manajemen hubungan pelanggan) : concepts and tools (Ed. 1).
Malang:
Bayumedia Publishing.
Gaya Chicago
Buttle, Francis, Subiyanto, Arief, Wahyudi, Setiyono, Setyorini, Yuyut, Basuki, Indro.
Customer relationship management (manajemen hubungan pelanggan) : concepts and tools.
Ed. 1
Malang:
Bayumedia Publishing,
2007.
Text.
Gaya MLA
Buttle, Francis, Subiyanto, Arief, Wahyudi, Setiyono, Setyorini, Yuyut, Basuki, Indro.
Customer relationship management (manajemen hubungan pelanggan) : concepts and tools.
Ed. 1
Malang:
Bayumedia Publishing,
2007.
Text.
Gaya Turabian
Buttle, Francis, Subiyanto, Arief, Wahyudi, Setiyono, Setyorini, Yuyut, Basuki, Indro.
Customer relationship management (manajemen hubungan pelanggan) : concepts and tools.
Ed. 1
Malang:
Bayumedia Publishing,
2007.
Print.