Gaya APA
Tjiptono, Fandy. (2012).
Service management : mewujudkan layanan prima (Ed. 2).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Service management : mewujudkan layanan prima.
Ed. 2
Yogyakarta:
Andi,
2012.
Text.
Gaya MLA
Tjiptono, Fandy.
Service management : mewujudkan layanan prima.
Ed. 2
Yogyakarta:
Andi,
2012.
Text.
Gaya Turabian
Tjiptono, Fandy.
Service management : mewujudkan layanan prima.
Ed. 2
Yogyakarta:
Andi,
2012.
Print.